Flexmodus Hiring! Full Time Customer Service - Planning Executive in WP Kuala Lumpur - Ricebowl

Customer Service

• Handle customer enquiries via calls and emails with timely and professional responses.

• Prepare quotations, sales orders, delivery orders, invoices, and related documents.

• Process and follow up on sales orders, including delivery status and collections.

• Coordinate with logistics to ensure on-time delivery.

• Update customers on order status and maintain accurate sales records and reports.

Planning Executive

• Maintain and improve the MRP system and propose enhancements to optimize planning workflow.

• Develop production schedules and prioritize job orders to ensure efficient production planning.

• Coordinate with shop floor, Supply Chain, QAQC, and Customer Service teams to resolve operational issues.

• Follow up on material flow, documentation, and production progress to meet schedules and customer demand.

• Creates production schedule and prioritizes job-orders for production optimization.

• Monitor material readiness, inventory status, and prepare production and supply reports.

• Perform data analysis to support raw material planning and finished goods demand.

• Maintain accurate planning documents and perform additional tasks as assigned by the Planning Manager.

Job Requirements

• Minimum Diploma holder for Customer Service role and fresh graduates are encouraged to apply.

• Minimum Bachelor in Engineering (Electrical/Electronic), Engineering (Mechanical), Business Studies/Administration/Management or any related field

• At least 3 year(s) of working experience in the related field is required for Planning Executive role

• Preferably Junior Executives specializing in Purchasing/Inventory/Material & Warehouse Management.