MSIG Hiring! Full Time Business Operations Support Executive in WP Kuala Lumpur - Ricebowl

Role Summary

Responsible for managing and overseeing agency administration operations to ensure compliance, accuracy, and operational efficiency. The role supports business objectives by enhancing service quality and driving continuous improvement initiatives related to agency administration.

Key Responsibilities

• Manage agent onboarding, renewals, terminations, and suspensions.

• Monitor agents' CPD, CBC, and MMC requirements and maintain accurate records.

• Ensure agent information is updated in relevant systems and regulatory platforms.

• Prepare agency-related documentation, reports, and communications.

• Administer the Electronic Equipment Scheme.

• Coordinate conferences, meetings, and agency-related events.

• Liaise with IT on system enhancements and operational requirements.

• Support process improvement initiatives to enhance service quality and operational efficiency.

• Perform ad-hoc assignments and projects as assigned by Management.

Requirements

• Diploma or Degree in Insurance, Business, or a related field.

• Minimum 3 years of relevant working experience, preferably in the insurance industry.

• Good knowledge of agency administration and insurance operations.

• Strong communication, coordination, and organizational skills.