Mettler Toledo Hiring! Full Time Service Administration Specialist in Selangor - Ricebowl

§  Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM

§  Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.

§  Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.

§  Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction

§  Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly

§  Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication

§  Provide order and contracts confirmations to customers

§  Receive and carry out directions as provided by team leader

§  Always demonstrate accuracy and speed of work

§  Review documentation and work according to procedures laid out

§  Schedule work to be completed within set timeframes

§  Communicate with teams/peers and team leaders to optimize work completion

§  Ensure company guidelines and policies are always met

§  Achieve Key Performance Indicators (KPI’s) and meet Development Plans

§  Support service and customer priority strategies

§  Support cost reduction and/ or process improvement initiatives