FWD Life Insurance Corporation Hiring! Full Time Assistant Manager, Policy Servicing in WP Kuala Lumpur - Ricebowl

Join us

We’re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day.

KEY ACCOUNTABILITIES

• Managing day-to-day policy/ certificate servicing operations input & outputs activities deliverables to meet within the agreed process SLA and turnaround time.

• Approver and Authoriser for the policy/ certificate transactions accordance to the authority limit.

• Effective resource planning for processing activities, adhoc requests, projects, UAT support and others business requirements.

• Makes recommendations on how to improve the effectiveness, efficiency and delivery of services through the use of technology and technical methods and methodologies

• To timely review any processing errors and analyze the operational impact and control measures (Preventive, Detective & Reactive) and escalate to management

• Recognizes opportunities for business change, communicates them persuasively to appropriate stakeholders

• Provides deep specialist consultancy, guidance and support in their specific specialism, e.g. type of transactions and the business rules

• Provide analytical support and direction for the team, and mentor business users

• Serve as subject matter expert and direct the planning, design, and modification of individual project production

• Interact and collaborate with change management team to ensure accurate execution of change request

• Create test script, test scenario plan and test plan for UAT testing to obtain desired results

• Ensures IT requirements are met, and service quality maintained when introducing new services

• Leads technical consultancy assignments which involve specialists from various disciplines, and takes responsibility for the quality, timely delivery and appropriateness of the team’s recommendations

• Assists others in resolving complex technical problems and investigating the root cause of problems and recommends smart (specific, measurable, achievable, realistic, timely) solutions

• Prepare system user manuals following new system launch for end users as reference

QUALIFICATIONS / EXPERIENCE

• Bachelor’s egree or equivalent, in Insurance / takaful field

• At least 3-5 years working experience with 3 years in technical analyst related functions

• Worked in a financial institution, insurance / takaful related field, is preferred

• Good understanding / knowledge of Insurance / takaful

• Good understanding in research methodology and analytics

KNOWLEDGE & TECHNICAL SKILLS

• Demonstrable experience in handling projects and systems

• Excellent English and Bahasa Malaysia communication skills