Insight Genesis - IGAi Hiring! Full Time Community Service Specialist in - Ricebowl

Company Description Insight Genesis – IGAi is an AI-driven platform that uses advanced predictive algorithms to translate human behavior into practical, data-informed guidance. The company focuses on empowering individuals, particularly in emerging and unbanked markets, by providing personalized insights across finance, career, education, and health. By unifying these four verticals into a single intelligent ecosystem, Insight Genesis replaces fragmented, generic advice with tailored recommendations based on real-world data and context. Team members contribute to building accessible, meaningful tools that help users make informed decisions and improve their life trajectories. Working at Insight Genesis means joining a mission to turn overwhelming information into clear, actionable direction for diverse communities worldwide.

Role Description The Community Service Specialist is a full-time, remote role responsible for supporting users and communities engaging with the Insight Genesis platform. This position involves responding to inquiries, guiding individuals through platform features, and ensuring a positive, inclusive user experience across different regions and backgrounds. The specialist will coordinate community outreach initiatives, gather feedback from users, and share insights with internal teams to improve services and resources. Daily tasks include providing customer service via digital channels, facilitating online information sessions, and helping users access personalized insights related to finance, career, education, and health. The role also involves collaborating with cross-functional colleagues to develop community programs, documentation, and support materials that increase engagement and trust.

Qualifications

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• Candidates should possess strong Community Service and Community Outreach skills, with experience supporting diverse populations.
• Candidates should possess excellent Interpersonal Skills and Communication abilities, including clear written and verbal communication.
• Candidates should possess solid Customer Service experience, with a focus on empathy, problem-solving, and user satisfaction.
• Familiarity with technology platforms, AI-driven or data-focused tools, and comfort working in a remote, digital environment is beneficial.
• Ability to work independently, manage multiple tasks, and collaborate across multicultural, distributed teams.
• Relevant education or experience in social work, community development, psychology, public service, or a related field is an advantage.
• Experience supporting communities in emerging or underserved markets, and sensitivity to cultural and socioeconomic differences, is highly valued.