CL Technical Services Ltd. Hiring! Full Time IT Support (Multiple vacancies, $18-22K) in Hong Kong Island, Hong Kong - Ricebowl

Job Description:

• Handling phone calls, emails, and walk-in enquiries from the public, providing clear step-by-step guidance on system usage, processes, and procedures
• Delivering timely first-level troubleshooting and resolution for public users encountering issues related to system access, navigation, and functionality
• Supporting internal staff with system-related queries, troubleshooting, and access management to maintain operational efficiency
• Recording all support requests in the helpdesk ticketing system, prioritising issues based on urgency, and monitoring resolution progress to ensure timely follow-up and case closure
• Perform other IT-related duties as instructed

Requirement Details:

• F.5 graduated with 5 subjects passed in HKCEE / HKDSE
• At least 2 year' post-qualification information technology experience
• At least 1 year' experience of support in PC hardware, Microsoft Windows and Office.
• At least 1 year' experience of Helpdesk Call Handling.
• Have good communication skills.