全职 Business Analyst – Operations - Applications 工作, 薪水 up to SGD 4,500, Goldtech Resources Pte Ltd 公司招聘中 - Ricebowl

Key Responsibilities

• Engage business users and stakeholders to gather, analyze, and clarify user needs and operational requirements
• Translate user requirements into clear, structured business and functional requirements for technical and delivery teams
• Support in-house, mission-critical applications with strong focus on stability, availability, and operational impact
• Perform basic SQL queries to validate data, investigate issues, and support functional analysis
• Support user acceptance testing, defect analysis, and solution validation activities
• Collaborate closely with development, QA, infrastructure, and support teams throughout the delivery lifecycle
• Participate in production support activities, including issue analysis and root cause investigation
• Provide standby or after-hours support for critical systems when required
• Maintain accurate documentation including business requirements, process flows, and operational procedures
• Contribute to continuous improvement initiatives across business processes and system usage

Job Requirements

Qualifications

• Diploma or Bachelor's degree in Information Technology, Business Information Systems, or a related discipline

Experience

• Minimum 3 years of experience working as a Business Analyst supporting in-house or enterprise applications
• Proven experience translating user needs into business and functional requirements
• Exposure to business-critical systems, preferably within regulated or high-availability environments

Technical and Functional Skills

• Ability to write and execute basic SQL queries for data validation and analysis
• Strong analytical, documentation, and problem-solving skills
• Understanding of application delivery and support lifecycles

Core Competencies

• Strong stakeholder engagement and communication skills
• Able to work independently and collaborate effectively with cross-functional teams
• Comfortable operating in environments with standby or after-hours support requirements
• Detail-oriented, structured, and solution driven

Nice to Have

• Experience supporting applications in finance, healthcare, or other regulated industries
• Exposure to production or application support environments
• Familiarity with SDLC or Agile delivery methodologies