Stivekst Hiring! Full Time Customer Support Specialist (Japanese) in - Ricebowl

About the Company

Our client is a Malaysia-based customer experience and operations partner supporting global digital finance and technology platforms.

The team works in a fast-paced, multilingual environment with strong focus on service quality, accuracy, and operational excellence.

About the Role

We are hiring a Japanese-Speaking Customer Support Representative to support users via live chat and email in Japanese and English.

This role will handle customer inquiries related to financial and crypto products, manage follow-ups, escalate potential risks, and help ensure smooth frontline operations.

The position is based in Kuala Lumpur, Malaysia, with a hybrid shift model: onsite during day shifts and work-from-home during night shifts.

Requirements:

• Mandatory experience in Customer Service or Live-chat Customer Service.
• Mandarin proficiency at a close to native level, with mandatory reading and typing skills to confidently support users on complex, written interactions related to financial and crypto products.
• Strong command of English, both written and spoken.
• Preferably 2–4 years of customer service experience, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or cryptocurrency products is a strong advantage.
• Preferred educational background in Finance, Economics, Mathematics, Business
• Administration, or other analytical / STEM-related fields.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• A passion to develop knowledge and pursue a long-term career in fintech / cryptocurrency trading firms.
• A team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, adhering to a hybrid work model.
• Legal work authorization in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email, in Mandarin and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well-equipped with knowledge of the crypto-market fundamentals, while staying abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

for further discussion, please contact *************