jobs in Agensi Pekerjaan ES2000 (K Employment Solutions)

全职 Customer Care Call Agent Jobs, salary up to MYR 2,500 in Agensi Pekerjaan ES2000 (K Employment Solutions) Selangor - Ricebowl

Customer Care Call Agent

Agensi Pekerjaan ES2000 (K Employment Solutions)

MYR2,300 - MYR2,500 每月

全职

Selangor

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工作地点

  • Selangor Malaysia

职位描述

岗位职责

 

  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Provide accurate information about products, services, and company policies to customers.
  • Resolve customer complaints and issues efficiently and effectively, escalating complex cases to senior team members when necessary.
  • Document all customer interactions and transactions accurately in the company's database.
  • Process orders, forms, and applications as required.
  • Follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.
  • Identify and escalate priority issues to the appropriate team or department.
  • Maintain a thorough understanding of all products, services, and promotions to provide excellent customer support.
  • Adhere to company policies and procedures regarding customer service and data protection.
  • Meet or exceed key performance indicators (KPIs) related to call handling, resolution time, and customer satisfaction.

重要安全守则

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