BASF Asia-Pacific Service Centre Sdn. Bhd. Hiring! Full Time Global Customs Operations - Performance Management (Manager) in Federal Territory - Ricebowl

O bjectives of the Position

• Lead and oversee the team in delivering customs services, including customs verification and documentation review, ensuring alignment with service expectations.
• Foster strong relationships with internal business partners by understanding their requirements and delivering high-quality, collaborative, and responsive support.
• Coordinate effectively with external service providers to ensure seamless operations and alignment with service standards through proactive engagement and collaboration.
• Manage quality assurance related to overseas delivery services, ensuring timely resolution and continuous improvement.
• Oversee risk management activities for the team, including access control, data protection, business continuity planning, and regular risk assessments.
• Drive knowledge management initiatives by maintaining up-to-date documentation, facilitating structured reviews, and assigning clear process ownership to ensure knowledge retention.
Monitor team performance, provide regular coaching and guidance, and support professional development to achieve operational excellence.

M ain Areas of Responsibilities and Key Activities

1. Customs Services

• Define goals and target for the team to support business as usual
• Stay updated on changes to country-specific regulations and requirements to ensure compliance with all services.
• Collaborate with Functional Expert team to promote automation and process enhancement
• Ensure all import/export activities comply with local customs laws and international trade agreements.
• Maintain up-to-date knowledge of regional customs regulations and free trade agreements (FTAs).

• 2. Project Management

  • Lead/ Support and coordinate customs-related projects such as system implementations, process improvements, and regulatory change initiatives.
  • Develop project plans, timelines, and deliverables in collaboration with cross-functional teams.
  • Monitor project progress, manage risks, and ensure timely completion of milestones.
  Report on project outcomes and recommend continuous improvement strategies.

  3. Risk Management & Enforcement

  • Identify and mitigate risks related to miscalculations, undervaluation, or non-compliance.
  • Support internal audits and investigations related to customs activities.
  Implement corrective, preventive actions and process improvements as needed.

  4. Stakeholder Engagement

  • Act as the point of contact to support customs authorities’ inquiries.
  • Provide training and guidance to internal teams on customs procedures and regulatory updates.
  • Collaborate with cross functional team, business unit, supply chain, legal entity, and order management teams to ensure end-to-end compliance.

  5. Reporting & Analysis

  • Prepare regular reports on customs performance (quantitative & qualitative) and compliance metrics
  • Analyze data to identify trends, risks, and opportunities for optimization.

Job Requirements

• Bachelor’s degree in international Trade, Customs Administration, Supply Chain, or related field.
• Minimum 5 years of experience in customs operations or trade compliance and customs performance management
• Proven experience in managing cross-functional projects or process improvement initiatives.
• Good understanding of Preferential Rules of Origin, COO processes, and FTA frameworks.
• Familiarity with HS classification, customs valuation, and import/export documentation.
• Excellent project management, analytical, and communication skills.
• Must be able to work in EMEA timezone