Trinity Workforce Solution Hiring! Full Time Assistant Club Manager in Selangor, Earn up to MYR 3,500 - Ricebowl

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Salary: RM3,000 – RM3,500 per month

Job Details

• Location: DC Mall & GLO Damansara
• Working Hours: 11:00 AM – 8:00 PM
• Working Days: Monday to Saturday (5.5-day work week)
• Employment Type: 12-month contract (extendable with Trinity Workforce Solutions)
• Department: Operations / Fitness Club Management
• Reports To: Regional Manager / Franchise Owner

Compensation & Benefits

• Basic Salary: RM3,000 per month
• Confirmed Salary: RM3,500 per month (upon successful confirmation)
• Performance Bonus: Monthly KPI-based incentive
• 12 days Annual Leave
• 14 days Medical Leave
• EPF, SOCSO, EIS & HRD contributions
• Complimentary gym membership
• Career advancement opportunities
• Professional development and training

Job Summary

The Assistant Club Manager is responsible for overseeing the daily operations and overall performance of the Anytime Fitness club. This role focuses on driving membership sales, delivering exceptional customer service, leading and developing the club team, maintaining operational excellence, and achieving revenue and profitability goals.

Key ResponsibilitiesClub Operations

• Manage the day-to-day operations of the fitness club.
• Ensure the club is clean, safe, and maintained to the highest standards.
• Monitor gym equipment and coordinate maintenance when required.
• Ensure compliance with company policies, operational procedures, and health & safety regulations.
• Oversee opening, closing, and emergency procedures.

Sales & Membership Growth

• Drive membership sales and achieve monthly sales targets.
• Plan and execute local marketing and promotional campaigns.
• Conduct club tours and presentations for prospective members.
• Follow up on sales leads and convert enquiries into memberships.
• Develop member retention initiatives to reduce cancellations.

Customer Service & Member Experience

• Deliver exceptional customer service and member engagement.
• Handle member enquiries, feedback, and complaints professionally.
• Build strong relationships with members to improve retention.
• Organise fitness challenges, community events, and member engagement activities.

Team Leadership

• Recruit, train, coach, and supervise club staff.
• Set performance expectations and conduct regular performance reviews.
• Prepare staff schedules and ensure adequate manpower coverage.
• Foster a positive, collaborative, and high-performing work environment.
• Ensure compliance with company policies and service standards.

Financial Management

• Monitor club revenue, expenses, and profitability.
• Prepare regular sales and operational reports.
• Ensure accurate cash handling, invoicing, and financial documentation.
• Identify opportunities to increase revenue through personal training and additional services.

Marketing & Community Engagement

• Build partnerships with local businesses and community organisations.
• Coordinate social media initiatives and local marketing activities.
• Represent the club at community events and promotional campaigns.
• Increase brand awareness within the local market.

Reporting & Administration

• Prepare weekly and monthly operational and sales reports.
• Maintain accurate membership records and documentation.
• Monitor key performance indicators (KPIs), including sales conversions, member retention, and staff performance.
• Ensure all administrative duties are completed accurately and on time.

Key Performance Indicators (KPIs)

• Achievement of monthly membership sales targets
• Membership retention rate
• Personal training revenue growth
• Customer satisfaction scores
• Club profitability
• Lead conversion rate
• Staff productivity and performance

Requirements

• SPM, Diploma, or Bachelor's Degree in Business, Sports Management, Marketing, or a related field.
• Minimum 2–5 years of experience in fitness club management, retail, hospitality, or sales management.
• Proven track record of achieving sales targets and leading teams.
• Strong leadership, communication, and interpersonal skills.
• Excellent business acumen and problem-solving abilities.
• Proficiency in Microsoft Office and CRM/Membership Management Systems.
• Willingness to work flexible hours, including weekends and public holidays.

Preferred Qualifications

• Experience in the fitness industry or gym operations.
• Personal Training or Fitness Certification is an advantage.
• Experience managing profit & loss (P&L) and business performance metrics.

Pay: RM3,000.00 - RM3,500.00 per month

Work Location: In person