Chin Yuan Metal Pte Ltd Hiring! Full Time Customer Operations - Admin Executive in , Earn up to SGD 3,500 - Ricebowl

Job Description

Customer Operations (70%)

1. Renewal Management

• Monitor contract expiry schedules and proactively engage customers 60–90 days before renewal.
• Manage the full renewal cycle, including the preparation of quotations and contract documents.
• Maintain accurate renewal forecasts and provide regular status updates to stakeholders.
• Ensure all customer records, agreements, and related documentation are properly maintained and updated.
• Coordinate with internal teams such as Finance, Technical Support, and Sales to ensure smooth renewal execution.
• Strive to achieve a contract renewal rate of at least 80%.

2. Customer Engagement & Support

• Maintain regular communication with existing customers via phone, email, and other platforms.
• Respond to customer enquiries, feedback, and concerns in a timely and professional manner.
• Escalate technical or complex issues to the appropriate Sales or Technical teams when necessary.
• Identify opportunities for customers to adopt additional products or services based on their usage patterns.
• Assess and qualify potential leads before forwarding them to the Sales team.
• Coordinate and facilitate onboarding sessions and user training for the ENX Sustainability Suite platform.
• Support customer engagement activities led by the Marketing team, including case studies, testimonials, and events.

Administrative Responsibilities (30%)

3. Supplier & Procurement Coordination

• Maintain accurate vendor and supplier databases, including pricing and procurement information.
• Support purchasing activities in collaboration with the Sales and Field Engineering teams.
• Manage quotation requests, generate purchase orders, and follow up on delivery timelines.
• Monitor inventory levels and maintain records of material consumption.
• Coordinate SIM card activation, suspension, and termination requests for project implementations.

4. Office Administration

• Manage office supplies and oversee service agreements related to facilities and office maintenance.
• Assist in organising company functions, meetings, and team-building activities.
• Perform additional administrative tasks and responsibilities as assigned by management.

Job Requirements

• Diploma in Business, Marketing, or a related discipline.
• Minimum 3–5 years of relevant experience in customer service, customer success, or account management.
• Self-motivated, resourceful, and capable of working independently.
• Strong organisational and time-management skills, with the ability to handle multiple priorities.
• Excellent verbal and written communication skills.
• Able to thrive in a fast-paced environment and manage competing deadlines effectively.

What We Offer

• Attractive salary package with performance-based incentives.
• Opportunity to be involved in impactful sustainability initiatives.
• Supportive and innovative team environment.
• Continuous learning and development opportunities.
• Work Location: In person

Pay: $2,500.00 - $3,500.00 per month

Work Location: In person