ITCAN Pte Limited Hiring! Full Time Service Desk Engineer in , Earn up to SGD 3,400 - Ricebowl

Description

We are seeking a Service Desk Engineer to join our team in Southeast Asia. This role involves providing technical support to our users, troubleshooting issues, and ensuring a high level of customer satisfaction. The ideal candidate will have a strong technical background and a passion for helping others.

Responsibilities

• Provide first-line support for IT issues and requests via phone, email, and ticketing system.
• Diagnose and resolve technical hardware and software issues, escalating to senior engineers when necessary.
• Maintain and update the knowledge base with solutions and troubleshooting steps.
• Assist in the onboarding of new employees with IT setup and training.
• Monitor and manage incidents to ensure timely resolution and customer satisfaction.
• Conduct regular follow-ups with users to ensure their issues are resolved satisfactorily.

Skills and Qualifications

• 1-6 years of experience in a Service Desk or IT Support role.
• Strong understanding of ITIL best practices.
• Proficiency in Windows and macOS operating systems.
• Experience with Active Directory, Microsoft Exchange, and Office 365 administration.
• Familiarity with remote desktop tools and ticketing systems (e.g., ServiceNow, Zendesk).
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and a customer-focused mindset.