Maybank Hiring! Full Time Customer Service Representative, MY-SG Customer Hub in Johor - Ricebowl

• Serve as the frontline ambassador delivering premium customer service for both Malaysia and Singapore customers.
• Handle walk-in enquiries and servicing requests related to cross-border cards, accounts and banking services.
• Achieve First-Visit Resolution by resolving customer issues promptly and efficiently.
• Support cross-border banking experiences, including Singapore card servicing within Malaysia regulatory framework.
• Ensure operational accuracy and compliance, including proper documentation and onboarding procedures.
• Promote relevant banking products and solutions to enhance customer engagement and revenue opportunities.
• Provide feedback on customer insights to help improve service processes and customer journeys.

Job Requirements

• Fresh graduates or minimum 2 years’ experience in customer service or banking environment
• Strong service mindset with commitment to delivering excellent customer experience
• Good communication and interpersonal skills with a pleasant and professional personality
• Ability to handle customer enquiries and complaints calmly and effectively
• Good time management and multitasking capabilities in a fast-paced environment
• Proficiency in English and Bahasa Malaysia. Mandarin proficiency is preferred and added advantage to support Mandarin speaking customers visiting the Customer Hub
• Comfortable working shift cycles and weekend schedules in a customer-facing environment