U Mobile Hiring! Full Time Telesales Operation Manager in Federal Territory - Ricebowl

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us

• Awarded as the Most Preferred Graduate Employers (2022& 2023), Gold Winner for Excellence in Workplace Culture (2021), Bronze Winner in Cross-Generational Workforce Engagement (2024) ,

• Comprehensive medical, dental, optical and insurance benefits

• Flexi working hours arrangements

• Staff Line & Device Subsidy

• Smart Casual Attire

• Child Parental Care Leave

• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)

• Special employee discounts for selected F&B Brands

Job Summary

The Outreach Operations Manager leads the day-to-day operations of the Enterprise Outreach team, driving outbound sales, customer retention, and campaign execution. The role is responsible for achieving business targets, optimizing operational performance, ensuring service excellence, and maintaining compliance across voice, WhatsApp, and digital channels.

The Day-To-Day Activities

• Lead and manage the Enterprise Outreach team, providing coaching, performance management, and workforce planning to achieve business KPIs.
• Drive outbound sales and customer engagement by overseeing acquisition, retention, lead management, and customer escalations.
• Plan and execute outbound campaigns across voice, WhatsApp, SMS, and digital channels while ensuring accurate CRM and customer data management.
• Monitor operational performance and compliance, ensuring efficient daily operations, workforce productivity, and adherence to company policies and regulatory requirements.
• Collaborate with cross-functional teams to support campaign execution, process improvements, UAT, and business initiatives that enhance customer experience and operational effectiveness.

About You

• Bachelor's Degree in Business Administration, Marketing, Sales, Communications, or a related field.
• Minimum 5 years of experience in Sales Operations, Contact Centre Operations, Telesales, Customer Engagement, or Enterprise Sales, with at least 2 years in a leadership role.
• Proven experience managing outbound sales, customer retention, or omnichannel customer engagement operations.
• Strong knowledge of CRM platforms, campaign management, and contact centre technologies (experience with Genesys Cloud and AI-enabled solutions is an advantage).
• Excellent leadership, stakeholder management, communication, coaching, analytical, and problem-solving skills, with the ability to drive operational performance and business results.

What’s Next ?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.