jobs in Global Airfreight International Pte Ltd

全职 Customer Relations Team Jobs, in Global Airfreight International Pte Ltd - Ricebowl

Customer Relations Team

Global Airfreight International Pte Ltd

Undisclosed

全职

Singapore

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工作地点

  • Singapore

职位描述

岗位职责

Specific Job Role/Scope

  • To assist and coordinate shipment arrangement for airfreight exports for customers - local accounts, overseas agents and co-loaders.
  • Customer service and solutioning to customers.
  • To ensure customer satisfaction with quality and reliable total logistics solution and support services.
  • Smooth shipment arrangements with close follow up to shipment completion.

Responsibilities And Duties

  • Liaising and timely respond with various stakeholders such as shippers, oversea agents, co-loaders, commercial teams and export operations personnel, airlines, transporter, warehouse, VCC (permit), insurance and fumigation via phone call, texts and emails.
  • Arrange collection of cargoes from shipper premises with transporters.
  • Checking of space with with various airlines.
  • Book and secure space with airlines to export shipments.
  • Ensuring feasibility of net rates and selling rates.
  • Arrange permits, insurance and fumigation on behalf of shippers.
  • Follow up on shipment status, DN and POD from agents.
  • Job Creation in CargoWise.
  • Support cross trade business if required.

Qualifications And Requirement

  • Diploma and above.
  • Experience in Air Export Customer Service role.
  • Good communication skills.
  • Problem solving skills.

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