- George Town Pulau Pinang Malaysia
PERSOL Hiring! Full Time Customer Service Officer in Pulau Pinang, Earn up to MYR 6,000 - Ricebowl
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Working Location
Job Description
Responsibilities
Order Management
Order Entry:
- Receive customer PO, conduct PO review, input customer PO into the Oracle system, and book the Sales Order.
- Maintain sales orders in the system.
Reschedules:
- Support and coordinate customer reschedule requests and internal reschedule requests between the customer and the factory.
- Update reschedules in the Oracle system.
Delivery:
- Follow up with the Production Planning team and Logistics team to ensure on-time delivery to customers as per committed schedules.
- Customer Representative (Coordination & Response)
- Serve as the primary contact window in the factory, coordinating with corresponding departments to fulfil customer requests and provide timely responses to ensure customer satisfaction.
Communication
- Act as a bridge between customers and the factory, facilitating efficient communication among customers, the Sales team, and the factory during daily operations.
Customer Service (Account Management）
- Provide excellent service and support to external customers and internal customers (Sales team).
- Collaborate with Sales/CR to effectively manage assigned customer accounts for business growth.
REQUIREMENTS:
- Work Experience: Minimum 1-2 years of customer service experience, preferably in the electronics industry.
- Education: University Degree; no specific major required. A major in Business or Trading would be advantageous.
- Language: Proficiency in English; Mandarin is an added advantage (Listening, Speaking, and Writing).
- Skills: Experience with ERP systems/Oracle order entry is highly desirable.
- Report to Duty: Immediate reporting within one month is ideal, but up to two months is acceptable due to urgency.
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