- Selangor Malaysia
Working Location
Job Description
Responsibilities
ABOUT THE ROLE
We are looking for an Assistant Manager to run day-to-day e-commerce operations and affiliate marketing execution across all three of our online shops.
This is a hands-on leadership role — not a coordinator position.
KEY RESPONSIBILITIES
E-Commerce Operations
* Oversee daily platform operations across TikTok Shop, Shopee, and Lazada
* Manage product listings, pricing, promotions, and campaign submissions
* Monitor shop health — violations, ratings, penalties, and dispute resolution
* Supervise return, refund, cancellation, and negative review handling
* Ensure customer service quality is maintained across shifts
Affiliate Marketing
* Manage the end-to-end affiliate cycle: seeding, activation tracking, sample pipeline, and creator follow-up.
* Identify top-performing organic creators for seeding priority
* Set weekly targets for affiliate team and review output
* Analysis and recommended actions
REQUIREMENTS
* Minimum 3 years of experience in e-commerce operations
* Hands-on experience with TikTok Shop Seller Centre (required)
* Experience coordinating affiliate, creator, or influencer programs
* Able to read and interpret performance dashboards (GMV, cancel rate, AOV, return rate)
* Prior people management experience (minimum 1–2 staff)
PREFERRED
* Experience with Shopee and/or Lazada operations
* Familiarity with BI dashboards (Looker Studio or similar)
* Understanding of e-commerce seasonality and campaign planning
WHY JOIN US
* Fast-growing brand with strong market presence
* Direct exposure to full e-commerce operations and affiliate strategy
* Small team, big ownership — your decisions have real impact
* Award-winning merchant with a proven track record
Pay: RM3,500.00 - RM5,000.00 per month
Benefits:
Work Location: In person
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