MISC Group Hiring! Full Time Shared Services Project Manager in Federal Territory - Ricebowl

JOB PURPOSE:

Drive the implementation of HR Shared Services initiatives by executing service delivery models, streamlining processes and systems, and working closely with stakeholders to ensure efficient, scalable, and high-quality HR service delivery.

PRINCIPAL ACCOUNTABILITIES:

Project Planning & Execution

• Translate project plans into operational service delivery models, processes, and workflows
• Support execution of SSC initiatives by managing day-to-day implementation activities across service domains
• Monitor service readiness, identify gaps, and implement improvements to ensure smooth rollout
• Coordinate with HR, Finance, and IT teams to align operational delivery with project milestones

Stakeholder Coordination & Service Alignment

• Act as the key liaison between Shared Services operations and business/HR stakeholders
• Support stakeholder engagement activities, ensuring clear communication of service scope and processes
• Gather feedback from users to refine service delivery and improve experience
• Resolve operational issues and escalate critical matters to ensure service continuity

Operational Risk & Change Management

• Identify operational risks and service delivery challenges, and implement mitigation actions
• Support change initiatives by embedding new processes, tools, and ways of working into daily operations
• Reinforce adoption through user guidance, training coordination, and ongoing support
• Monitor service impact post-change and recommend adjustments for stability and effectiveness

Service Governance & Performance Management

• Execute governance frameworks, ensuring adherence to policies, procedures, and service standards
• Track and report service performance against SLAs and KPIs, highlighting gaps and improvement actions
• Maintain accurate operational documentation, process flows, and service records
• Support reporting requirements for management reviews and governance forums

Service Transition & Continuous Improvement

• Support transition from project phase to steady-state operations, ensuring service stability
• Manage hypercare activities at operational level to resolve issues quickly post go-live
• Identify and drive continuous improvement opportunities to enhance efficiency and service quality
• Embed best practices and standardization across HR shared services operations

Team Leadership & Capability Development

• Lead and develop the shared services operations team to deliver consistent, high-quality services
• Build team capability in service delivery, systems, and process excellence
• Foster a culture of accountability, continuous improvement, and customer focus

Other duties, tasks and responsibilities may be assigned at any time.

REQUIREMENT & QUALIFICATION:

• At least 10-12 years of relevant work experience, including 3-5 years leading HR transformation or shared services projects, with proven ability to manage cross-functional stakeholders, implement HR systems, and drive process improvement.
• Experience in leadership development, workforce capability building, and culture transformation.
• Experience in agile methodology is preferred.
• Experience in regional or multinational environments, combined with knowledge of SuccessFactors platforms and project management methodologies (e.g., PMP, Agile), is highly preferred
• Bachelors in HR, Business, or related field (Master’s/MBA preferred).
• Professional HR certification (e.g., CIPD, AHRI, SHRM-SCP, SPHR) preferred.

*PLEASE NOTE THAT THIS IS A ONE-YEAR CONTRACT ROLE*