Cs Prima Auto Hiring! Full Time CUSTOMER RELATIONS EXECUTIVE in Pulau Pinang, Earn up to MYR 2,500 - Ricebowl

Join CS Automotive Group – Drive Your Career to the Next Level

Company Profile

Established in 2012, CS Automotive Group has grown from a single Peugeot dealership in Butterworth into one of Northern Malaysia’s leading multi-brand automotive groups. Over the years, we have continuously expanded our footprint and strengthened our market presence across Penang and Kedah.

Today, our portfolio proudly represents renowned automotive brands including Proton, Proton e.MAS, Peugeot, Hyundai, and GWM, serving thousands of customers through our network of dealerships and service centers.

Our journey is built on continuous growth and innovation:

• Leading automotive group in Northern Malaysia
• Authorized dealer for multiple international and national automotive brands
• Exclusive GWM dealership in Northern Malaysia
• Strong reputation for customer satisfaction and after-sales excellence

As we continue to grow, we are looking for a friendly and customer-oriented Customer Relation Executive to join our team. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and building long-term customer relationships.

Why Join Us?

• Be part of a well-established and growing automotive group.
• Work with some of the most recognized automotive brands in Malaysia.
• Attractive remuneration package with performance incentives.
• Career advancement opportunities within a multi-brand organization.
• Comprehensive training and development programs.
• Supportive and collaborative working environment.

At CS Automotive Group, we believe that outstanding customer experiences are the key to long-term success. Join us and play an important role in creating positive experiences for every customer.

Position Summary

We are seeking a proactive and customer-focused Customer Relation Executive to manage customer interactions, coordinate service appointments, and ensure a seamless customer journey. The successful candidate will support customer relationship management initiatives while maintaining high standards of service and customer satisfaction.

Key Responsibilities

• Welcome customers and provide professional assistance in person and over the phone.
• Schedule service appointments and coordinate with the Service Department.
• Respond to customer enquiries regarding services, pricing, and promotions.
• Update and maintain accurate customer records in the CRM system.
• Send appointment confirmations and service reminders.
• Follow up with customers after service to obtain feedback and ensure satisfaction.
• Handle customer complaints and resolve issues professionally.
• Build strong customer relationships to encourage repeat business and customer loyalty.
• Prepare invoices, receipts, and service-related documentation.
• Manage incoming calls, appointment schedules, and administrative records.
• Support marketing campaigns and customer engagement activities.

Requirements

• Minimum SPM, Diploma, or equivalent qualification.
• Previous experience in customer service, customer relations, or an automotive environment is an added advantage.
• Fresh graduates with a positive attitude are encouraged to apply.
• Excellent communication and interpersonal skills.
• Customer-focused with strong problem-solving abilities.
• Good organizational and multitasking skills.
• Proficient in Microsoft Office and CRM systems is an added advantage.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary package.
• Attractive performance incentives and bonuses.
• Medical benefits.
• Career growth and advancement opportunities.
• Training and professional development programs.
• Supportive and collaborative working environment.

Salary

RM1,900 – RM2,500 (Negotiable based on experience) + Performance Incentives

Pay: RM1,900.00 - RM2,500.00 per month

Benefits:

• Flexible schedule
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person