TRIBECA SERVICED HOTEL BY MILENNIUM Hiring! Full Time Reservation Officer in Federal Territory, Earn up to MYR 2,600 - Ricebowl

Key Responsibilities Reservation Management

• Handle all reservation requests via telephone, email, online booking platforms, and walk-in inquiries.
• Process individual and group reservations accurately in the Property Management System (PMS).
• Confirm, amend, and cancel reservations according to hotel policies.
• Ensure all reservation details are entered correctly, including guest preferences and special requests.
• Maintain accurate reservation records and guest profiles.

Customer Service

• Provide professional and courteous service to all guests.
• Respond promptly to guest inquiries regarding room availability, rates, promotions, and hotel facilities.
• Assist guests with reservation-related concerns and provide suitable alternatives when necessary.
• Follow up on pending reservations and ensure timely confirmations.

Revenue & Sales

• Maximize room occupancy and revenue through effective room selling techniques.
• Promote room upgrades, hotel packages, and additional services.
• Apply the hotel's pricing policies and rate structures accurately.
• Monitor room availability and recommend strategies to optimize occupancy.

Coordination

• Coordinate closely with Front Office regarding arrivals, departures, VIP guests, and special requests.
• Liaise with Housekeeping to ensure room readiness.
• Work with the Sales Department on group bookings, corporate accounts, and events.
• Communicate reservation updates to relevant departments.

Administration

• Prepare daily arrival, departure, and occupancy reports.
• Maintain reservation files and documentation.
• Ensure compliance with hotel policies, SOPs, and data confidentiality requirements.
• Assist in preparing reservation statistics and reports as requested by management.

Pay: RM1,800.00 - RM2,600.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Parental leave

Work Location: In person