TNT Communications Hiring! Full Time Senior IT Support Engineer (Mandarin Speaker) in Selangor, Earn up to MYR 6,000 - Ricebowl

Requirements

• A degree in Computer Science, Information Technologies or a related field.
• Preferably have minimum of 3 to 5 years related experience in technical support, integration or in a data centre industry.
• Preferably have strong technical knowledge of Windows, network products such as firewall, AP, router, and Layer 3 switch.
• Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
• Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
• Keen interest in continual learning and professional development.
• Result-oriented, customer-focused, self-motivated, proactive and problem-solving.
• Preferably able to speak in Mandarin, English and Bahasa Malaysia
• Applicant must be a Malaysian citizen.
• Must possess own car transport with valid driving license.

Responsibility

• Responsible for troubleshooting and resolving issues related to network and server systems.
• Deliver outstanding customer service by providing timely and effective technical assistance to customers on-site or via remote-access systems such as phone, email, and live chat.
• Collaborate with cross-functional teams, including product management, sales, engineering, and quality assurance, to identify and resolve technical issues and improve product functionality.
• Continuously improve technical support processes, knowledge base and workflows, implementing automation and self-service tools where applicable.
• Develop and implement support processes and procedures to improve efficiency, productivity, and customer satisfaction.

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• How soon you can join us?
• What is your monthly expected salary?

Willingness to travel:

• 100% (Preferred)

Work Location: In person