DUSIT PRINCESS MELAKA Hiring! Full Time Reservation Agent in Melaka, Earn up to MYR 2,200 - Ricebowl

Job Summary

The Reservation Agent is responsible for handling all room reservations in a courteous, professional, and efficient manner. This role ensures accurate processing of bookings, maximizes room revenue, and delivers excellent customer service while maintaining the standards of Dusit Princess Melaka.

Key Responsibilities

• Handle all reservation inquiries via phone, email, hotel website, and online travel agencies (OTAs).
• Process new reservations, modifications, and cancellations accurately in the Property Management System (PMS).
• Provide guests with accurate information on room types, rates, promotions, hotel facilities, and services.
• Ensure all reservation details are entered correctly and confirmed with guests.
• Coordinate with Front Office, Sales & Marketing, Housekeeping, and other departments regarding guest bookings and special requests.
• Monitor room availability and assist in maximizing occupancy and room revenue.
• Upsell room categories, packages, and hotel services whenever possible.
• Handle group reservations as assigned and liaise with the Sales team for group requirements.
• Maintain reservation records and ensure guest profiles are updated.
• Prepare daily reservation reports and arrival lists.
• Respond promptly and professionally to guest inquiries and complaints.
• Ensure compliance with hotel policies, reservation procedures, and data confidentiality.
• Assist with other administrative duties within the Reservations or Front Office department when required.

Job Requirements

• Diploma or Certificate in Hospitality, Tourism, Hotel Management, or a related field.
• Minimum 1 year of experience in Reservations, Front Office, or Guest Services in the hospitality industry. Fresh graduates are encouraged to apply.
• Good communication skills in English and Bahasa Malaysia.
• Knowledge of hotel reservation systems or Property Management Systems (e.g. Opera Cloud, Opera PMS, Fidelio, or similar) is preferred.
• Computer literate, especially in Microsoft Office applications.
• Strong customer service, interpersonal, and communication skills.
• Good organizational skills with attention to detail.
• Ability to multitask and work under pressure.
• Positive attitude, professional appearance, and a team player.
• Willing to work shifts, weekends, and public holidays.

etail.

Job Type: Full-time

Pay: Up to RM2,200.00 per month

Benefits:

• Meal provided

Work Location: In person