Lyreco Hiring! Full Time Customer Service Executive in Johor, Earn up to MYR 3,000 - Ricebowl

• Build rapport and maintain good long term relationship with existing customers. To process and maintain customers account and record accurately into the SAP system.
• To attend customer's feedback and handle customer related enquiries and complaints. Channel all information to the management team to resolve the issue effectively and in timely manner
• Assist existing customers in placing orders as necessary and online ordering whenever required
• To maintain & update the customer general data (Email, PIC, Contact number) in the system accurately and in timely manner
• Understand well Lyreco and customer end-to-end corporate business process flow to ensure professional dealing with customer at all time
• To handle escalation of any customer complain with respective inter-department effectively and in timely manner
• To process all daily tasks accoridng to Lyreco standard and procedures. Highlight any change requested from inter-department to the management team for approval
• Carry out any other adhoc reasonable assignment from the management team from time to time

Qualifications

• Minimum Diploma in any studies
• Proficient in Microsoft Office (particular Excel), good listening skill and passion for excellent customer experience
• Good written & spoken English skills
• Good Communication skills with clarity and precision
• Minimum 1 year working experience as customer service in B2B or service based environments
• Basic salary upto RM3k + KPI Incenives of RM300
• Working location will be Senai-I Park