Blue Whale Technologies Ltd Hiring! Full Time IT Support Engineer in - Ricebowl

We are seeking a skilled and customer-focused IT Support Engineer to join our team. The successful candidate will provide technical support, troubleshoot hardware and software issues, maintain IT systems, and ensure reliable operation of end-user devices and network infrastructure. This role requires strong problem-solving skills, technical expertise, and a commitment to delivering excellent customer service.

Key Responsibilities

• Provide first- and second-level technical support to end users via phone, email, remote, and onsite.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripheral equipment.
• Diagnose and resolve hardware, software, operating system, and network connectivity issues.
• Install, configure, and support Windows operating systems and business applications.
• Manage user accounts, passwords, permissions, and group policies in Active Directory.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Monitor, maintain, and troubleshoot LAN, WAN, Wi-Fi, VPN, and internet connectivity.
• Perform system updates, software installations, security patching, and preventive maintenance.
• Create and maintain technical documentation, asset inventories, and support records.
• Respond to and resolve IT support tickets within agreed service levels.
• Escalate complex technical issues to senior engineers or third-party vendors when necessary.
• Assist with IT infrastructure projects, system upgrades, and technology deployments.
• Follow IT security policies and ensure compliance with organizational standards.

Pay: $170.00 - $200.00 per day

Work Location: On the road