Full Time Assistant Manager - Digital Customers Platform Jobs, in Great Eastern - Ricebowl

To ensure the stability, reliability, and continuity of production systems. This role is responsible for overseeing production service request setup, resolving complex production issues, and delivering accurate management reporting to support informed decision‑making. Through effective operational execution, the role enables timely delivery of platform enhancements and compliance initiatives while mitigating operational risks. Strong performance in this function is essential to maintaining customer experience, supporting digital transformation objectives, and upholding regulatory and operational standards.

Key Responsibilities

• Managing end-to-end lifecyle of platform setup requests, ensuring all configurations are deployed within agreed Service Level Agreements (SLAs)
• Ensure requests are properly validated, approved, and implemented in accordance with operational and security standards
• Serve as point of contact for application related queries, providing timely troubleshooting and resolution.
• Ensure service restoration / defect resolution within defined SLAs and business expectations.
• Build and maintain repository of common queries and solutions to empower self-service and reduce repetitive support volume.
• Prepare and deliver regular management reports on system health and performance.
• Provide data insights to support decision‑making and prioritization
• Embrace digital innovation and are passionate about creating seamless customer experiences across platforms.
• Think strategically and can translate business objectives into actionable digital solutions.
• Collaborate effectively with cross-functional teams, bringing clarity and alignment to complex projects.
• Are data-driven, able to use insights to guide decisions and continuously improve performance.
• Adapt quickly in a fast-paced environment and thrive on solving challenges creatively.
• Champion governance and compliance, ensuring security and trust in every customer interaction.
• Have knowledge on:
• Mobile technology, IoT, app ecosystem and APIs (preferably)
• Great Eastern's insurance processes, procedures, and policies
• Fundamentals of Business Analysis
  
  

How You Succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
  
  

Who We Are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To All Recruitment Agencies

Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Work Locations

SG-GE Centre

Job

Singapore