ACTalent Solutions Partners Hiring! Full Time Technical Support Engineer (After-Sales) in - Ricebowl

Employment Type

Third-party contract

Work Arrangement

Hybrid – Required to visit client sites when needed and work remotely for the remaining time.

We are looking for a Technical Support Engineer (After-Sales) with strong experience in cloud infrastructure and Kubernetes technologies. The ideal candidate will have hands-on expertise in infrastructure, Kubernetes (K8s), OpenShift (OCP), networking, storage, monitoring, logging, and automation.

This role is responsible for providing technical support, implementation guidance, customer training, and post-sales solutions while acting as the primary technical liaison between customers and internal teams.

• Provide technical support, implementation guidance, and product training to customers during product evaluation and deployment.
• Troubleshoot and resolve technical issues while serving as the primary technical point of contact for customers.
• Partner with the Sales team to identify business opportunities and deliver appropriate technical solutions.
• Prepare technical documentation, including project proposals, implementation plans, test reports, and tender/bid documents.
• Gather customer feedback and market requirements, and communicate insights to Product Management and R&D teams.
• Participate in technical presentations, workshops, and marketing events.
• Collaborate with technology partners on technical integrations and solution delivery.
• Manage and resolve customer support tickets within agreed service levels.
• Maintain strong customer relationships through professional technical support and consultation.
  

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• At least 1 year of experience in IT, cloud computing, or internet-related industries.
• Hands-on experience with:
• Kubernetes (K8s)
• OpenShift (OCP)
• Infrastructure
• Networking
• Storage
• Monitoring & Logging
• Automation
• Experience in after-sales support, technical support, system operations, infrastructure, or large-scale project implementation is highly preferred.
• Good understanding of cloud-native technologies, DevOps practices, container platforms, and related ecosystems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Ability to work independently as well as collaboratively within a team.
  

• Experience supporting enterprise Kubernetes or container platform environments.
• Familiarity with cloud-native architecture and DevOps workflows.
• Experience handling enterprise customer support and implementation projects.
  

• Opportunity to work on enterprise cloud-native and Kubernetes technologies.
• Exposure to regional and international customer projects.
• Career growth opportunities within a dynamic technical environment.