HCLTech Hiring! Full Time Support Analyst in Federal Territory - Ricebowl

About the Job

We are seeking an L1 Support Analyst with 1–4 years of experience to support, monitor, and maintain business-critical applications. The ideal candidate will be responsible for application administration, troubleshooting, user access management, deployments, and ensuring smooth day-to-day operations while collaborating with internal and external stakeholders

Roles & Responsibilities:

• Coordinate with developers, application owners, vendors, and support teams for issue resolution and application maintenance.
• Perform application setup, configuration, deployment, and support activities as per L3/vendor instructions.
• Participate in application lifecycle management activities
• Execute application patch updates and installations based on approved SOPs
• Manage user provisioning, access changes, reinstatements, and de-provisionins
• Provide remote troubleshooting and day-to-day support for business applications
• Monitor application performance and conduct proactive health checks
• Maintain application documentation, SOPs, and operational records
• Manage user roles, authorizations, and access rights
• Ensure operational activities are performed in accordance with established SOPs
• Work closely with cross-functional teams to ensure application availability and business continuity.

Required Skills:

• 1–4 years of experience in Application Support, Production Support, or a similar roles
• Hands-on experience with ticketing tools such as Remedy and JIRA
• Experience with monitoring tools such as Dynatrace
• Strong troubleshooting and problem-solving abilities.
• Good understanding of incident, service request, and change management processes
• Strong documentation and analytical skills
• Excellent verbal and written communication skills
• Ability to work collaboratively with cross-functional teams
• Willingness to work in 24x7 rotational shifts