Shangri-La Group Hiring! Full Time F-B (Captain) in - Ricebowl

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B (Captain) to join our team!

• Supervise daily service operations in the outlet (e.g. Lobby Lounge, restaurant, or bar)
• Lead and support the service team during shifts to ensure smooth and efficient service
• Assist guests with menu choices, take orders accurately, and ensure timely service
• Check table setup, cleanliness, and presentation before service begins
• Ensure guest satisfaction by providing attentive and courteous service
• Handle guest complaints or feedback and escalate when necessary
• Coordinate with kitchen and bar for food and beverage delivery
• Train and guide junior staff on service standards and procedures
  
  

Requirement

• At least 1–2 years experience in F&B service, preferably in a hotel or fine-dining environment