- Hong Kong Hong Kong
Dah Sing Financial Group Hiring! Full Time Manager, Customer Information Maintenance in Hong Kong - Ricebowl
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Job Description
Responsibilities
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.
Main Responsibilities
Lead daily operations for credit card application intake, verification, approval routing and fraud detection via document checking to ensure accuracy and turnaround time targets
Ensure full adherence to HKMA, AML/CFT, and internal credit policies
Supervise, coach, and develop a team (including driving performance and staff engagement)
Identify workflow gaps, implement automation opportunities, and enhance straight-through processing
Monitor KPIs, turnaround times and error rates
Strengthen controls, conduct periodic reviews, and manage audit requirements
Incumbent Requirements
University degree or equivalent
Minimum 3 years in credit card operations, account opening or retail banking operations
Strong understanding of banking operation
Proven ability to lead teams, manage workload distribution, and drive continuous improvement
(Candidate with less experience will be considered as Assistant Manager)
Please note that only shortlisted candidates will be notified.
Full-time,Permanent
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.
Main Responsibilities
Lead daily operations for credit card application intake, verification, approval routing and fraud detection via document checking to ensure accuracy and turnaround time targets
Ensure full adherence to HKMA, AML/CFT, and internal credit policies
Supervise, coach, and develop a team (including driving performance and staff engagement)
Identify workflow gaps, implement automation opportunities, and enhance straight-through processing
Monitor KPIs, turnaround times and error rates
Strengthen controls, conduct periodic reviews, and manage audit requirements
Incumbent Requirements
University degree or equivalent
Minimum 3 years in credit card operations, account opening or retail banking operations
Strong understanding of banking operation
Proven ability to lead teams, manage workload distribution, and drive continuous improvement
(Candidate with less experience will be considered as Assistant Manager)
Please note that only shortlisted candidates will be notified.
Full-time,Permanent
Important Information
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