DHL Hiring! Full Time Network Control Group Agent (Quality Control Centre) in Hong Kong - Ricebowl

DHL Express - Connecting People Through Quality and Exceptional Service

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WORKING LOCATION: DHL Central Asia Hub, Hong Kong

YOUR TASKS

Reporting to Network Control Group Supervisor, you will be responsible for

• Communicating with other DHL Hubs and Gateways on real time monitoring of both network and commercial flights and uplift status of shipments to ensure on-time performance and co-ordination with Airlines and Ground Handling Agents, and supporting the execution of contingency actions when required
• Adhering to standards and protocols of pre-alert, e-mails, and other shipment monitoring tools with the DHL network
• Interfacing with local country Customer Services for network tracing and investigation of service performance issues

YOUR PROFILE

• Post secondary education or Diploma holder or equivalent
• Minimum 3 years’ customer services or clerical experience or university graduate in Logistics or Transportation with less working experience
• Experience in industry such as transportation, logistics, airlines, airport operations, freight forwarding or express is an advantage
• Good typing skills and familiar with using MS Word and MS Excel
• Fluent spoken English and Cantonese, Putonghua is preferred
• Good telephone manner and customer services skills
• Willing to work on 24-hour shift duties