HSBC Global Services Limited Hiring! Full Time Client Service Manager in 台北市, 台灣 - Ricebowl

Global Payments Solutions (GPS) within HSBC Bank (Taiwan) Limited (“HBTW”) provides payments, collections, and liquidity products to approximately Commercial Banking and Global Banking corporates and institutions.

People Responsibility: No

Reports To: Head of Client Service and Account Management

• To provide high quality/professional service to clients and build up good/solid customer relationship between customers and the Bank
• To act as the point of contact for selected top-tier revenue clients, take ownership of their queries and to assist clients in resolving all operational issues
• To understand client’s needs and provide feedback on product/system requirements, and spot cross-sell opportunities, and act on them, as necessary
• To take ownership of issues, including its timely escalation, until customer accepts its resolution

• Communication skills in writing, over the telephone and in personal meeting with clients
• Ability of handling customer complaints and building personal & cordial relationship with clients
• Take ownership of issues, including its timely escalation and resolution
• Fluent English in both written and spoken
• IT related education background will be a plus or advantage