SOLS 24/7 Malaysia Hiring! Full Time Operations Manager in Federal Territory, Earn up to MYR 5,500 - Ricebowl

Key Responsibilities

1. Internal Operations & Daily Execution

• Run the daily operations standup — ensure all teams are aligned on priorities, blockers are surfaced early, and the day is structured
• Ensure all internal operational workflows are running on schedule with no unnecessary delays or gaps
• Spend time on the ground with teams regularly — observe how work is actually happening and act on what you see
• Cross-check verbal updates against observable reality; do not manage from reports alone
• Remove internal blockers that slow down other departments — act as the operational glue between teams

2. Systems, SOPs & Process Improvement

• Build, document, and maintain SOPs for all internal operational workflows — facilities, logistics, vehicle management, material handling, and team routines
• Apply the DSAA methodology (Delete, Simplify, Accelerate, Automate) to every recurring process before adding tools or headcount
• Review all operational processes on a regular cadence; treat inefficiency as a signal, not a norm
• Ensure process changes are documented, communicated clearly, and measured by their actual impact
• Own the operational process library — keep it current, accessible, and acted upon

3. People Management & Team Development

• Directly manage and develop the team members within the Operations function — set clear expectations, hold accountability, and grow capability
• Ensure every task and outcome within the team has exactly one clear owner — no ambiguity, no shared blame
• Conduct regular 1:1s, give real-time feedback, and coach team members through action rather than theory
• Keep the team informed — share updates good and bad, and acknowledge contributions visibly
• Proactively identify capacity issues within the team before they become performance problems

4. Facilities & Office Management

• Manage all physical workplace needs — office spaces, meeting rooms, storage, common areas, and operational zones
• Ensure the workspace is clean, functional, safe, and reflects the standards of a professional organisation
• Coordinate maintenance, repairs, and facility improvements — follow through until issues are fully resolved
• Manage access systems, utility needs, and building management relationships
• Ensure the physical environment supports team productivity and reflects well on SOLS Energy

5. Materials, Inventory & Store Management

• Manage the operational stores — ensure items are correctly organised, accounted for, and accessible to the teams that need them
• Coordinate movement of materials between storage areas in line with operational needs
• Maintain cleanliness and order across all storage and operational spaces
• Support Supply Chain with physical inventory checks when needed
• Ensure no operational team is delayed due to disorganised or inaccessible materials

6. Reporting & Upward Communication

• Provide the Director of Operations with a clear, accurate weekly update on all operational matters — people, facilities, logistics, and process improvement progress
• Report on KPIs consistently without being chased — timeliness is a non-negotiable
• Surface blockers with proposed solutions, not just problems
• Flag risks early so the Director can make informed decisions with enough lead time
• Maintain a short monthly summary of improvements made, issues resolved, and outstanding items

Qualifications & Requirements

Essential

• Minimum 5 years of experience in an operations, facilities, or office management leadership role
• Demonstrated ability to build and maintain SOPs, accountability structures, and team routines from scratch
• Strong people management skills — able to develop, coach, and hold team members accountable
• Organised and detail-oriented — you notice what is out of place and act on it without being told
• Clear communicator in both English and Bahasa Malaysia — written and verbal
• Comfortable using Google Workspace tools and learning new digital systems quickly
• High follow-through — tasks do not fall through the cracks under your watch
• Ground-level orientation — you manage by being present, not by reading reports from a desk

Preferred

• Background in facilities management, logistics, field operations, or a service-delivery organisation
• Experience using AI tools (Claude, Gemini, ChatGPT) to improve team productivity and documentation
• Familiarity with continuous improvement approaches such as DSAA, Lean, or Kaizen
• Experience in a fast-growing SME where roles are broad and ambiguity is part of the job
• Exposure to B40, social enterprise, or mission-driven organisations is an advantage

Pay: From RM5,500.00 per month

Work Location: In person