SOLS 24/7 Malaysia Hiring! Full Time Human Resources Manager in Federal Territory, Earn up to MYR 5,500 - Ricebowl

Key Responsibilities

1. HR Hygiene & Compliance

• Maintain accurate, up-to-date employee records, contracts, and documentation at all times.
• Ensure full statutory compliance with Malaysian Labour Law, EPF, SOCSO, EIS, and LHDN.
• Manage and audit attendance, leave, and punctuality records; identify patterns and escalate consistently.
• Enforce SOLS HR policies and SOPs fairly across all departments and brands.
• Conduct regular HR audits and close any gaps in compliance or documentation.

2. Payroll Coordination & Accuracy

• Gather, verify, and submit all payroll inputs accurately and on time each month.
• Coordinate with Finance for payroll processing and statutory payment submissions.
• Identify and resolve payroll discrepancies before submission; maintain zero payroll error standards.
• Ensure all statutory deductions and contributions are accurate and filed correctly.

3. Performance Management & Development

• Own and drive the Performance Development System (PDS) cycle across the organisation.
• Track confirmation milestones, probation reviews, and annual appraisals; ensure deadlines are met.
• Manage Performance Improvement Plans (PIPs) with clear documentation and follow-through.
• Support managers in conducting fair, evidence-based performance conversations.
• Design and coordinate internal training and capability-building programmes for team members.

4. Employee Relations & Discipline

• Handle employee relations issues, grievances, and disciplinary cases with fairness and confidentiality.
• Issue warning letters, show-cause letters, and disciplinary notices in compliance with labour law.
• Advise managers on appropriate disciplinary action and escalation procedures.
• Conduct HR investigations where required; document all proceedings accurately.
• Address people's issues promptly to prevent escalation and protect organisational culture.

5. Manager Advisory & People Support

• Act as the primary HR advisor to team leaders and brand managers on all people-related matters.
• Support leaders in understanding and applying HR policies, so they can manage their teams effectively.
• Guide managers through difficult conversations including PIP initiation, performance feedback, and exits.
• Escalate high-risk decisions (terminations, retrenchments, exceptions to policy) with clear documentation.

6. Offboarding & Exit Management

• Manage all employee exits including resignations, terminations, and end-of-contract processes.
• Conduct structured exit interviews and consolidate learnings for leadership.
• Ensure all offboarding documentation, final pays, and clearances are completed accurately and on time.
• Track attrition rates and identify retention risks proactively.

7. Employee Experience & Engagement

• Implement and track pulse checks, well-being surveys, and team engagement initiatives.
• Analyse pulse check data and present actionable insights to leadership monthly.
• Drive initiatives that reinforce SOLS culture, team cohesion, and organisational alignment.
• Champion a positive, fair, and transparent people environment across all brands.

8. HR Reporting & Data

• Maintain and update HR dashboards covering headcount, attrition, absenteeism, and PDS progress.
• Provide monthly HR reports to senior leadership with clear data and recommended actions.
• Ensure all HR records are audit-ready and accessible at all times.
• Identify trends in people data (e.g., repeated disciplinary issues, turnover patterns) and escalate early.

Qualifications & Requirements

Essential

• Minimum 3–5 years of HR experience, with at least 2 years in a standalone or senior HR role.
• Strong working knowledge of Malaysian Labour Law, Employment Act 1955, and statutory requirements (EPF, SOCSO, EIS, LHDN).
• Proven track record of managing payroll, compliance, and HR operations accurately and independently.
• Experience handling employee relations cases, disciplinary proceedings, and PIPs.
• Strong written and verbal communication skills in English and Bahasa Malaysia.
• High integrity, confidentiality, and the ability to apply policies firmly and fairly.
• Organised, detail-oriented, and self-directed with strong follow-through.

Preferred

• Degree in Human Resource Management, Business Administration, or related field.
• Experience working in a fast-growth SME or multi-brand organisation.
• Exposure to HRD Corp (HRDC), performance management systems, or HR tech platforms.
• Ability to coach managers and build HR capability at team level.
• Familiarity with AI tools and digital HR practices is an advantage.

Pay: From RM5,500.00 per month

Work Location: In person