- Kuala Lumpur Federal Territory Malaysia
Working Location
Job Description
Responsibilities
Role: Remittance Processing - (To follow Singapore Holiday)
Department: Payment Operations-Hub SG
ROLES & RESPONSIBILITIES
• To verify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate
Cheque etc) within stipulated approved limits.
• Comply with exceptions for Callback, Signature Verification and Payment Processing in which
respective role needs to be performed independently.
To liaise with customers/branches/business units on any discrepancy/doubt in their instructions
till resolution.
• Together with the team, to work and target SLA is met at all times.
• To ensure quick action/resolution in managing both internal and external customers’ queries,
feedback, and complaints.
• To monitor system availability & escalate promptly to management whenever required and to
manage situation such that payment service timelines are not impacted.
• To participate in UAT/Projects as and when required.
• Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing
remittances.
• Proficient in Microsoft Windows applications – Word, Excel & Power-point
• Possesses good oral/communication and co-ordination skills; and able to interact well with team
members and business units/bankers/customers.
EDUCATION REQUIREMENTS
• Bachelor’s degree in Business Administration, Accounting, Finance, or related field is
preferred.
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