Beyondsoft Malaysia Hiring! Full Time Technical Support Engineer (L1) - Fresh Grads Welcome in Selangor - Ricebowl

Are you a natural problem-solver with a passion for technology and a knack for helping others? Beyondsoft is seeking a driven L1 Technical Support Engineer to join us. This is the perfect launchpad for someone eager to immerse themselves in the tech scene.

In this role, you won’t just be closing tickets—you will be the frontline hero resolving software and hardware hiccups, ensuring our users stay connected and productive. If you thrive on cracking technical puzzles, love mastering modern workplace tools, and pride yourself on delivering top-notch customer satisfaction, we want to hear from you!

What you need to have and will do

• Minimum with Diploma, Higher Diploma or bachelor’s degree in IT, Business Administration or other relevant fields.
• 0–2 years of experience as Service Desk or Technical Support with hands on experience to help users encounter to troubleshoot software and hardware hiccups and issues.
• Manage IT Incidents in timely manner by mastering the ticketing systems (such as Jira, ServiceNow, or Zendesk Management to log, prioritize and track across all raised tickets.
• Familiarity with Operating Systems and Microsoft Office 365
• A keen interest in progress in L1/Technical Support and a passion for solving IT problems with customer satisfaction as priority.
• Great communications skills who can work independently and exhibit team spirit to ensure SLA adherence.