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PERSOL Hiring! Full Time Service Coordinator in , Earn up to SGD 3,300 - Ricebowl

Service Coordinator

PERSOL

SGD3,300 - SGD3,300 Per Month

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

This role involves coordinating service operations and providing customer support, ensuring timely resolution of issues and accurate administration of service records.



Responsibilities:

  • Handle daily incoming calls and emails from customers, contractors, and internal stakeholders.
  • Log and allocate service requests to the appropriate technicians through the CRM system.
  • Monitor and follow up on escalated cases, ensuring timely resolution of issues.
  • Administer service operations, including updating meter readings, managing customer and contract information, and closing service jobs in the system.
  • Support service contract management, including scheduling machine installations and issuing notifications for expiring contracts.
  • Maintain accurate service-related documentation and records, ensuring proper filing and storage of all supporting documents.
  • Prepare various reports for management.
  • Execute any additional duties as assigned by the Senior Service Manager.


Requirements:

  • Minimum qualification of GCE ‘O’ Level or equivalent.
  • Previous experience in service coordination, customer service, or sales administration is preferred.
  • Familiarity with SAP systems is an advantage.
  • Proficiency in Microsoft Excel, particularly with advanced functions such as V-lookup and Pivot Table.
  • Strong organisational and multitasking abilities.
  • Excellent communication and interpersonal skills.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.



EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)



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