TDCX Hiring! Full Time Trainer, Learning - Development in - Ricebowl

Enable your future
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours. Top reasons to work with TDCX

Attractive remuneration and great perks

Comprehensive medical, insurance, and social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive work culture that enables your future

Easy-to-access location with direct public transport links

Flexible working arrangements

Coaching and mentoring from experts in your field

Join a global company, winner of hundreds of industry awards
What is your mission?

Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires

Develop new training programs / manuals, multimedia visual aids, and other educational materials

Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness

Evaluate the effectiveness of existing training programs and provide recommendations for improvement

Conduct Training Needs Analysis and develop programs to improve existing staff performance

Drive / co-drive service quality initiatives for continuous service standards improvement

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX
Who are we looking for?

Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in related field.

Preferable with 2 years of working experience in the related field is required for this position

Proficient in the use of Microsoft Office programs

Strong communication and interpersonal skills

Excellent presentation skills and training delivery, with knowledge of various training methodologies

Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies

Excellent verbal and written communication skills in English and the language of the supporting market
About TDCX
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit ************* .