- Singapore
East Asia Institute Of Management Hiring! Full Time STUDENT EXPERIENCE (HEAD-EXECUTIVE) in - Ricebowl
STUDENT EXPERIENCE (HEAD-EXECUTIVE)
East Asia Institute Of Management
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Job Description
Responsibilities
Responsibilities:
Stakeholder Relationship Management
- Serve as a key liaison for students, parents, and agents after enrolment, ensuring a smooth and positive experience.
- Work closely with Academic Administration to follow up on student progress, attendance, and academic milestones.
- Maintain regular, professional communication with parents and agents regarding updates, policies, and important dates.
Student Care & Retention Support - Support student onboarding and orientation in collaboration with Academic Administration.
- Monitor student satisfaction and escalate issues to relevant departments for resolution.
- Assist in initiatives aimed at improving student retention and progression.
Agent & Partner Support - Act as a post-enrolment support contact for agents, ensuring they are informed and engaged on their students’ progress.
- Maintain up-to-date records of agent-linked students and ensure smooth coordination between agents, students, and EAIM.
Feedback & Service Improvement - Gather and review feedback from students, parents, and agents to identify service gaps.
- Work with Sales & Marketing, Academic Administration, and Student Services to implement improvements.
Cross-Departmental Collaboration - Liaise with Academic Administration, Student Services, and other internal teams to ensure timely responses to stakeholder enquiries.
- Assist Sales & Marketing in developing communication materials for parents and agents that enhance engagement and satisfaction.
Requirements:
- Diploma/Degree with at least 2 years' relevant experience, preferably in the education industry.
- Strong passion for providing excellent customer service.
- Ability to address student concerns and continuously improve student experience.
- Preferably bilingual in English and Mandarin.
- Strong interpersonal and communication skills for engaging with stakeholders.
- Ability to work independently and collaborate cross-functionally with diverse teams.
- Familiarity with technology platforms for student engagement and feedback is a plus.
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