Core Fusion Hiring! Full Time Partner Support Specialist in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Requirements

• Bachelor's Degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in Customer Service, Sales Support, or Administrative roles.
• Excellent languages skills in Mandarin, English and Bahasa Malaysia to ensure smooth communication with clients and vendors.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Strong Organizational and Multitasking Skills with attention to detail.
• Ability to work in a fast-paced environment and handle customer interactions professionally.

Responsibility

• Serve as the primary liaison for VIP partners delivering timely, accurate, and professional responses to all inquiries.
• Foster strong, long-term partnerships through consistent engagement, trust-building communication, and proactive relationship management.
• Communicate updates, promotions, product information, and key announcements to VIP partners to ensure alignment and support business growth.
• Review and verify new Partners applications, ensuring proper onboarding and accurate setup in accordance with company structure, policies, and compliance standards.
• Manage and resolve urgent requests from VIP partners, including matters related to accounts, trading activities, withdrawals, commissions, and system issues.
• Collaborate closely with Operations, Finance, Dealing, and IT teams to ensure efficient case resolution and seamless partner experience.
• Ensure all VVVIP partners activities adhere to internal policies, partnership agreements, and relevant regulatory requirements.
• Monitor and escalate any suspicious behaviour or high-risk trading activities to the CM for immediate attention.
• Maintain strict confidentiality and uphold data protection standards in all partner interactions.

Job Types: Full-time, Fresh graduate

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development
• Work from home

Work Location: Hybrid remote in Kuala Lumpur