Tranglo Hiring! Full Time Junior, ProdOps Specialist in Federal Territory, Earn up to MYR 6,000 - Ricebowl

Role Overview

The ProdOps Specialist is responsible for the technical reliability and operational integrity of our transaction platforms. This role serves as the high-level technical bridge between Product Management, Software Development, and External Partners. You will focus on the health of the live environment, ensuring that complex third-party integrations and transaction lifecycles function without interruption.

Roles and Responsibilities

1. Technical Investigation & Diagnostics

• Log & Trace Analysis: Analyze application logs and system traces to identify failure points, latency issues, or bottlenecks in the production environment.
• Production Deep-Dives: Lead deep-dive investigations into production defects and software anomalies to ensure rapid resolution.
• Technical Liaison: Partner with Software Development teams to isolate root causes and validate technical fixes.
• Environment Validation: Reproduce complex issues in Staging/UAT environments and perform rigorous validation of hotfixes prior to production deployment.

2. Third-Party Integration & Connectivity

• External Integration Support: Manage and support existing third-party system integrations, acting as the primary technical point of contact for external partner troubleshooting.
• Payload & Protocol Validation: Analyze and validate RESTful API payloads (JSON/XML), response codes, and integration behaviors.
• Secure Connectivity: Coordinate and validate IP whitelisting requests and secure network-level access for all third-party system connections.

3. Transactional Oversight & Operations

Lifecycle Management: Review and improve the end-to-end transaction lifecycle: Initiation Processing Settlement

• Reconciliation.
• Process Automation: Drive the automation of repetitive BAU (Business As Usual) operational tasks to improve system efficiency.
• Business Continuity: Lead and participate in Disaster Recovery (DR) drills and BCP exercises to ensure system resiliency.

Qualifications & Requirements

• Professional Background: 1-2 years of experience in Technical Production Support, L3 Application Support, or Technical Product Operations.
• Log Analysis: Proven ability to analyze logs and system traces to troubleshoot complex software issues.
• Third-Party Systems: Experience supporting third-party system integrations and managing external technical relationships.
• API Literacy: Strong understanding of RESTful APIs (JSON/XML) and the ability to interpret API response codes.
• Data Analysis: Proficiency in SQL for querying databases and investigating transactional data flows.
• Network & Security: Experience handling IP whitelisting and network-level access validation.
• Systems Resiliency: Experience participating in Disaster Recovery (DR) or BCP exercises.

Added Advantage

• Familiarity with monitoring and ticketing tools like JIRA and Kibana.
• Exposure to ledger-based architectures or digital wallet systems.
• Ability to automate manual workflows using scripts or internal tools.

Salary: RM3,500 - RM6,000

Location: Bangsar South, Kuala Lumpur (Accessible by LRT Kerinchi)