Gamuda Land Hiring! Full Time Assistant - Administration (Property Management) in Selangor, Earn up to MYR 2,800 - Ricebowl

Job Summary We are seeking a highly organized, customer-oriented Administrative Assistant to drive the daily operations of our Management Office. The ideal candidate will act as the central point of contact for owners and tenants, bridging the gap between office administration, tenant relations, billing, and facility maintenance. You will ensure a seamless experience for our community while upholding robust operational, safety, and environmental standards.

Key Responsibilities & Duties

1. Office Administration & Operations

• Provide comprehensive administrative support to the Management Office, including documentation, filing, correspondence, and record-keeping.
• Ensure all office equipment is properly maintained and fully operational.
• Manage and coordinate the procurement of office supplies, stationery, and manual receipt books.
• Oversee the ordering of maintenance materials and supplies, executing regular stock control and inventory management.

2. Customer Service & Tenant Relations

• Serve as the primary liaison for all owner and tenant inquiries and complaints, delivering dedicated and professional customer service.
• Accurately process General Complaints Forms (GCF) as issues arise.
• Efficiently route complaints and work orders to the appropriate personnel (e.g., Township Area Manager, Building Executive, Supervisor, Electrician, or Technician) for immediate resolution.
• Monitor, track, and coordinate all open inquiries and complaints, ensuring complainants are consistently updated on their status until resolution.

3. Site Collections & Billing Management

• Manage all site collection functions, counting and verifying that daily collections are accurate and in order.
• Issue official receipts for all payments made by owners and tenants.
• Prepare and submit accurate daily collection reports.
• Organize and execute the dispatch of water bills, statements, and invoices to residents.
• Proactively follow up with owners and tenants regarding the settlement of outstanding payments (e.g., service charges, water bills, insurance, quit rent).
• Coordinate necessary actions regarding water meter locking exercises, where applicable.

4. Compliance, Health, Safety, & Environment (QSHE)

• Strictly comply with all applicable legal regulations and company policies.
• Adhere to all Quality, Safety & Health, and Environmental (QSHE) matters pertaining to the job scope and workplace.
• Take active responsibility in protecting the environment and implementing pollution prevention measures within the property.

5. General

• Perform any other duties or ad-hoc tasks as assigned by Management from time to time.

Qualifications & Requirements

• Education: SPM.
• Experience: Minimum of 1 to 5 years of working experience in Property or Building Management.
• Skills: Strong organizational skills, financial literacy for handling cash/collections, excellent communication abilities for tenant relations, and a proactive approach to problem-solving.

Pay: RM2,200.00 - RM2,800.00 per month

Benefits:

• Cell phone reimbursement
• Gym membership
• Health insurance
• Maternity leave
• Parental leave
• Professional development

Work Location: In person