- Petaling Jaya Selangor Malaysia
DKSH Hiring! Full Time Executive, Client Management in Selangor - Ricebowl
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Job Description
Responsibilities
Job Summary
To be responsible for the overall smooth liaison of the assigned client (Sanofi) portfolio’d description here
General Responsibilities
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Education
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To be responsible for the overall smooth liaison of the assigned client (Sanofi) portfolio’d description here
General Responsibilities
- Ensuring excellent services is given, satisfaction is achieved and contributing to the organization’s profitability and build client loyalty
- Logistic Facilitation & Any Other Sales & Marketing Support for Sanofi
- Importation and Operation Execution
- Shipment Management: Monitor shipment pre-alerts and collaborate with forwarders/brokers to ensure timely customs clearance
- Stakeholder Coordination: Act as the primary point of logistics contact for daily correspondence with DKSH, Quality, Regulatory, and Commercial departments.
- Specialized Logistics: Manage the end-to-end permit process for Psychotropic products (Imovane, Stilnox & Panadine twice per year), including couriering documents to plants & VESCO and returning endorsed permits to Regulatory Affairs
- Inventory & Master Data Management
- Code Creation: Coordinate with RA and Quality to create new DKSH codes and maintain the associated checklists.
- Quality Monitoring: Maintain the complaint log and follow up on QA checklists to mitigate business impact.
- Regional Distribution: Coordinate East Malaysia branch transfers with DKSH staff to ensure shipment ETAs are met.
- Value-Added Services: Validate redressing activities against contract KPIs and prepare monthly performance reports for any failures.
- Stock Transfer: Coordinate with Demand on the Diabetes stock transfer from Zuellig MY to DKSH MY for the Diabetes Brunei outsource sales
- Financial & Compliance
- Financial Validation: Verify monthly RRC billing, EX-PJ, and STO invoices against contract rates.
- Reporting: Generate monthly reports for trade return and Packaging Materials, NPRA Product Shortages Reporting
- Stock Control: Lead the annual year-end stock count and manage quarterly physical checks and mapping for destruction.
- System Integrity: Conduct daily stock reconciliations and SAP interface iDoc checking, including Material Management (MM) monitoring.
- Distribution Audit: prepare all supporting documentation for internal and external quality audits.
- To undertake other responsibilities and duties as may be assigned from time to time
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Education
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