Kitchen Infinity Hiring! Full Time Technical Service Manager - Assistant Technical Service Manager in Hong Kong Island, Hong Kong - Ricebowl

About the role

Kitchen Infinity Corp. Limited is seeking a Technical Service Manager / Assistant Technical Service Manager to join our technical team in Wong Chuk Hang, Southern District. This is a full-time position where you will take a strategic leadership role overseeing our technicians.

As Technical Service Manager, you will be responsible for managing technicians, driving technical excellence, and ensuring the successful delivery of innovative kitchen technology solutions. This role is integral to our company's mission of creating cutting-edge kitchen solutions and will require your expertise in both technical engineering and team leadership.

Key responsibilities

1. Lead and manage technical teams to deliver high-quality technical support on time and within budget

2. Oversee the installation, maintenance and alteration works of kitchen appliances and systems

3. Establish and maintain technical standards, best practices, and quality assurance protocols across the technical department

4. Collaborate with product management, sales, operation, customer service teams to ensure seamless integration of technical solutions

5. Provide technical guidance and mentoring to junior engineers, supporting their professional development and growth

6. Manage technical budgets, resource allocation, and project timelines to optimize operational efficiency

7. Conduct regular performance reviews and establish key performance indicators for team members

8. Liaise with external stakeholders, suppliers, and regulatory bodies to ensure compliance with industry standards and certifications

9. Drive continuous improvement initiatives to enhance product performance, reliability, and cost-effectiveness

10. Stay abreast of emerging technologies and industry trends

What we're looking for

1. Bachelor's degree or higher qualification in Electrical Engineering, Electronic Engineering or a related discipline

2. Minimum 10 years of solid experience with at least 5 years in a management or leadership capacity

3. Proven track record of successfully leading technical teams.

4. Experience with relevant industry standards, compliance requirements, and certification processes (such as CE marking, EMSD, or equivalent)

5. Proficiency with engineering and other software tools

6. Excellent problem-solving skills and the ability to make sound technical decisions under pressure

7. Strong communication and interpersonal skills, with the ability to work effectively across multiple departments

8. Knowledge of kitchen appliance technology or consumer electronics is highly desirable

What we offer

Kitchen Infinity Corp. Limited is committed to supporting the professional growth and wellbeing of our employees. We offer competitive remuneration packages, comprehensive health and wellness benefits, and opportunities for continuous learning and career development. Our company fosters a collaborative working environment where innovation is encouraged and technical excellence is rewarded. Additionally, we offer professional development opportunities, training programs, and pathways for career progression within the organization.

Apply now