Hays Recruitment Hiring! Full Time IT support - Hays in Hong Kong - Ricebowl

Your new company

Our client is a top-tier international disputes-focused law firm, renowned for handling complex, high-stakes litigation for global corporates and financial institutions.

Your new role

• Provide frontline IT support across a range of end-user technologies, including applications, hardware, mobile devices, telephony, and network access.
• Manage and resolve service requests and incidents through an IT ticketing platform, ensuring timely closure and communication with users.
• Handle escalations and contribute to maintaining service quality across regional offices.
• Leverage internal knowledge resources and collaborate with wider IT teams to troubleshoot and resolve issues efficiently.
• Coordinate with specialised support teams where required, ensuring proper escalation and follow-through.
• Maintain security best practices by verifying user identities, supporting account-related requests, and escalating potential risks when necessary.
• Support AV and collaboration tools, including meeting room setup for business-critical events.
• Monitor and maintain asset records, including hardware inventory across multiple locations.
• Stay updated with emerging workplace technologies, including AI-driven productivity and legal-tech tools, and assist users in adoption.
• Promote and adhere to company-wide information security standards.
• Provide on-site IT support across regional offices within APAC on a regular basis (travel required).
• Support infrastructure maintenance activities, including system updates and scheduled downtime exercises.
• Manage the full life cycle of IT equipment, from procurement and deployment to refresh and disposal.
• Participate in an on-call support rotation to handle urgent issues outside business hours.
• Assist in system testing, rollout of new applications, and maintenance of technical documentation.
• Support onboarding activities, including workstation setup, account provisioning, and user orientation.
• Configure and maintain network and telephony systems, as well as server room environments.
• Ensure shared workspaces and guest systems are properly prepared and maintained.
• Contribute to internal documentation and knowledge base improvements.

What you'll need to succeed

• 4-7 years of IT support experience within professional services, financial services, or similar corporate environments.
• Strong hands-on experience supporting Windows environments, Microsoft Office 365 (especially Word).
• Experience supporting virtual desktop environments (e.g. Citrix) and troubleshooting performance issues.
• Familiarity with enterprise systems such as document management, workflow tools, PDF solutions, and timekeeping platforms.
• Fluency in English, Cantonese, and Mandarin (written and spoken).
• Degree in IT or related discipline.
• Experience in professional services, consulting, or multinational organisations is advantageous.
• Exposure to Active Directory, Exchange/mail systems, and mobile device management.
• Strong communication skills with the ability to handle stakeholders in a professional manner.
• Ability to quickly learn new tools, including AI-enabled workplace solutions.
• Well-organised with strong multitasking ability in a fast-paced environment.
• Willingness to travel within APAC and support regional operations.
• Team-oriented, proactive, and customer-focused mindset.
• High level of professionalism, reliability, and confidentiality.

What you need to do now

If you're interested in this role, click 'apply now' or contact Farrah Tang at *************. You may also share your updated CV via ************************