全职 Technical Services Manager (CPS) - IT Infrastructure - Operations Jobs, in The Bank Of East Asia null - Ricebowl

Responsibilities

• Exchange & Messaging Administration
  • Administer and support on‑premises Microsoft Exchange environments (Exchange 2016/2019 or later), including DAGs, transport, mailbox databases, and client access.
  • Perform Exchange version upgrades, cumulative updates, and security patching in accordance with platform lifecycle and EOS mitigation plans. 
  • Manage Exchange hybrid configurations, mail flow, connectors, certificates, and DNS integration.
  • Troubleshot complex mail-related incidents, performance issues, and service disruptions

• Exchange Online & Microsoft 365
  • Administer Exchange Online within Microsoft 365, including mail policies, retention, transport rules, shared mailboxes, and archiving.
  • Plan and execute Exchange Online migration projects, including user mailbox migration, hybrid coexistence, and post‑migration optimization.
  • Support decommissioning of legacy Exchange servers after migration completion.
  • Work with project teams to prepare management papers, technical plans, and risk assessments related to upgrades and migrations.
  • Support and manage Microsoft 365 services such as Azure AD / Entra ID, Identity and access management, License assignment and service provisioning and implement security features such as MFA, conditional access, and messaging protection controls.

• Core Infrastructure Operations
  • Provide BAU infrastructure support for messaging services, including incidents, problems, and change management.
  • Coordinate with server, network, security, and application teams for cross‑platform integration.
  • Maintain system documentation, architecture diagrams, and standard operating procedures.
  • Enterprise Capacity Plan & Management: Provide well plan and effective capacity management to meet the Bank requirements. 
• Project Delivery & Operational Excellence
  • Lead complex infrastructure projects, including platform upgrades, system and storage migrations, and cloud adoption initiatives. 
  • Implement and enforce rigorous changes, incident, and problem management processes for all platform services. 
  • Ensure all infrastructure platforms comply with bank security policies, regulatory standards, and disaster recovery requirements. 
  • Manage vendor relationships and contracts related to platform technologies. 

• Bachelor's degree in Computer Science, Information Technology, or a related field. 
• Minimum of 5 years of experience in infrastructure area. 
• Strong hands‑on experience with Microsoft Exchange (on‑prem & Online).
• Experience with Exchange Online migration and hybrid Exchange environments.
• Solid knowledge of Microsoft 365 administration.
• Understanding of Windows Server, Active Directory, DNS, and certificates.
• Experience in infrastructure support within enterprise environments.
• Security & Compliance: A strong understanding of infrastructure security best practices and experience operating in a regulated environment. 
• Strategic Planning: Ability to develop strategic roadmaps, manage budgets, and articulate technology plans to senior management. 
• Problem-Solving: Superior analytical and root-cause analysis skills for complex technical issues. 
• Microsoft certifications (e.g. M365 / Exchange / Azure) are preferred but not mandatory