Tribe Business Services Hiring! Full Time Customer Service Mandarin Speaker in Melaka, Earn up to MYR 3,000 - Ricebowl

Mandarin Customer Experience Specialist (Gaming Customer Support)

Answer customer inquiries via phone calls, online chat, and instant messaging platforms.
Respond to customer questions and requests in a professional and timely manner.
Provide accurate information regarding products, services, gaming platforms, and after-sales support.
Communicate effectively with Mandarin-speaking customers and resolve their issues, especially related to in-game transactions, top-ups, and account-related concerns.

Customer Case Management

Accurately record customer inquiries and complaints in the system.
Coordinate with relevant internal departments to ensure timely resolution of issues.
Follow up on customer cases and continuously update progress until full resolution is achieved.
Maintain complete and accurate customer records, especially related to transaction activities and user account issues.

Follow-up & Service Quality

Conduct timely customer follow-ups to ensure satisfaction.
Deliver high-quality service in line with company standards and KPIs.
Handle customer cases related to payment issues, failed transactions, refund requests, voucher-related inquiries, and account discrepancies.
Escalate complex issues to relevant departments when necessary.

RequirementsMust-have Qualifications

• Fluent in Mandarin (spoken, written, Read and Listen ); English is a plus.
• Experience in customer service, call center, or after-sales support is preferred.
• Familiarity or strong interest in gaming is highly preferred.
• Ability to understand basic system workflows and user behavior.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using computers and customer service systems.

Preferred Qualifications

• Experience using CRM or ticketing systems is an advantage.
• Experience handling customer support related to digital transactions or online services is a plus.
• Ability to work under pressure and meet performance targets.
• Proactive and customer-focused mindset.

Why Join Us

• Competitive salary and benefits package
• Supportive and collaborative working environment
• Exposure to international customers
• Strong career development and promotion opportunities
• Opportunity to grow in customer experience and operations field

Pay: RM3,000.00 per month

Benefits:

• Professional development

Application Question(s):

• Can you work in the office?
• Can you accept salary 3000?
• Can you rotation shift including weekend and public holiday?

Work Location: In person