Car Medic Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 4,000 - Ricebowl

POSITION OVERVIEW

We are seeking a highly responsible, committed, and proactive Customer Service Executive to join our growing team.

This position is suitable for candidates who enjoy customer interaction, case coordination, administration, reporting, and problem-solving. The successful candidate will work closely with the Directors and play an important role in ensuring smooth customer service operations and customer satisfaction.

KEY RESPONSIBILITIES

Customer Service & Case Coordination

• Handle customer enquiries via WhatsApp, phone calls, email, and other communication channels.
• Follow up with customers regarding appointments, documentation, vehicle collection, and case progress.
• Provide accurate and professional information regarding company services and processes.
• Manage customer expectations and maintain a high level of customer satisfaction.
• Coordinate with internal departments to ensure smooth case progression.

Reporting & Administration

• Prepare daily, weekly, and monthly reports.
• Maintain accurate customer records and case updates.
• Verify customer information and supporting documents.
• Perform data entry and maintain proper filing systems.
• Assist Management with administrative and documentation tasks.

Operational Support

• Monitor case progress and ensure timely follow-up.
• Coordinate with technicians and operational teams when required.
• Attend roadshows, exhibitions, government programmes, and company booth events when required.
• Travel when required to support company activities.

REQUIREMENTS

• Degree holder with 2 years of working experience in Customer Service, Administration, Client Servicing, Operations Coordination, or related roles.
• Strong communication skills in English and Bahasa Malaysia.
• Good computer literacy, including Microsoft Excel, Word, Outlook, and online systems.
• Good reporting and administrative skills.
• Possess own transport.
• Willing to travel when required & able to work overtime.

IDEAL CANDIDATE:

We are specifically looking for someone who:

• Is responsible, committed, and dependable.
• Has strong follow-up skills and attention to detail.
• Is organized and able to manage multiple ongoing cases.
• Is comfortable working directly under the Directors.
• Can work independently with minimal supervision.
• Thrives in a fast-paced SME environment.
• Has a positive attitude and strong work ethic.
• Takes ownership of assigned responsibilities and follows through until completion.
• Is looking for long-term career growth and stability.

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Free parking
• Meal allowance
• Professional development

Application Question(s):

• Are you willing to work at Kajang?

Experience:

• Customer Service : 2 years (Preferred)

Work Location: In person