Trescal (Malaysia) Hiring! Full Time Customer Service Assistant in Selangor, Earn up to MYR 2,200 - Ricebowl

Company Overview:

Trescal is a global specialist in calibration services, offering a comprehensive range of services across various sectors including aerospace, automotive, defense, electronics, and pharmaceuticals. With operations in over 30 countries, Trescal provides tailored solutions to ensure equipment accuracy and compliance, enabling our clients to maintain the highest levels of quality and safety.

Roles & Responsibilities:

Your role and responsibilities as a Customer Service Assistant include:

1. Customer Calibration Item Handling

· Receive outgoing calibration items from the laboratory after completion.

· Verify instrument details against the job sheet

· Ensure all customer instruments are complete with accessories before packing.

· Check instrument quantity, serial number, model number and condition prior to dispatch.

· Ensure customer property is handled carefully to prevent damage.

· Report any discrepancies, missing items or damages immediately to the supervisor.

· Maintain traceability of every outgoing instrument.

2. Physical Inspection

· Perform physical inspection of calibrated instruments before packing.

· Ensure calibration labels and stickers are correctly attached.

· Verify calibration certificates, reports and supporting documents are complete.

· Confirm accessories returned as it is

· Ensure instrument appearance is clean before shipment.

3. Packing & Preservation

· Select appropriate packing materials according to instrument type.

· Ensure instruments are properly protected using:

· Bubble wrap

· Foam

· Ensure packing complies with transportation and courier requirements.

· Prevent transit damage through proper packing methods.

· Label all packages correctly with:

o Customer details

o Delivery address

o Fragile labels

o Orientation labels

o Handling instructions

4. Courier Coordination

· Arrange courier collections.

· Track shipment status.

· Follow up on delayed deliveries.

· Escalate logistics issues promptly.

5. Documentation

· Prepare and verify all shipping documents including:

o Delivery Order (DO)

o Consignment Note

o Courier Waybill

o Packing List

o Calibration Certificate

· Ensure documentation accuracy before shipment.

6. Delivery Coordination

· Arrange deliveries within Shah Alam and surrounding areas.

· Coordinate deliveries between HQ and branches.

· Coordinate urgent customer collections.

· Communicate delivery schedules with internal departments.

7. Quality & Compliance

· Follow ISO 9001 and ISO/IEC 17025 procedures.

· Ensure outgoing items comply with internal quality procedures.

· Ensure compliance with company SOPs.

8. Operational Efficiency

· Support continuous improvement initiatives.

· Minimize packing errors.

· Reduce delivery delays.

9. Daily communication and coordination with:

· Customer Service Team

· Calibration Laboratory

· Logistics Team

· Courier Companies

· Branch Offices

· Sales Team

· Customers

Pay: RM1,800.00 - RM2,200.00 per month

Work Location: In person