Precision Communication Technology Malaysia Hiring! Full Time Customer Service Representative - Mandarin Speaker in Federal Territory - Ricebowl

1. Customer Service – Level 1 (Mandarin Speaker)

Salary Range: RM3,700 – RM4,200 per month

Key Responsibilities

* Handle inbound or outbound customer calls, email, or live chat — each agent will be assigned to one primary communication channel, addressing inquiries efficiently and professionally.

* Provide accurate information and solutions to ensure a positive customer experience.

* Strive for first-contact resolution and maintain high standards of customer satisfaction.

* Collaborate with service providers to resolve technical or account-related issues.

* Consistently meet or exceed performance targets and adhere to compliance standards.

* Maintain updated knowledge of products, services, and standard operating procedures.

Requirements

• Proficiency in Mandarin and English to effectively communicate with our diverse client base and stakeholders (verbal and written).
• Strong communication and interpersonal skills.
• Prior customer service experience is a plus but not mandatory.-
• Able to commute reliably to the workplace or willing to relocate to KL.
• A proactive and team-oriented attitude.